The secret to being a better problem solver. Bagels.

Boil down the problem to be more original in your thinking.

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Our brains are wired to help us solve problems quickly.

From an evolutionary perspective, when you’re about to be attacked by a sabre-toothed tiger, you don’t want your brain to be mulling over which way you should go, you just need to…run!

But that’s not always the best solution.

In 1949 at Mann Gulch in Montana, a group of firefighters were parachuted in to fight a forest fire. They were led by the experienced Wagner Dodge. With the wind constantly changing direction, so was the fire.

When Dodge saw that the fire suddenly crossed a gulch about 200 yards ahead and started moving toward them, he yelled at the crew to run from the fire. They all began running up a steep hill towards a bare ridge of rock.

If they could get to the ridge they would all be safe. The trouble was the fire was moving at a speed of 660 feet per minute. With his experience, Dodge realized they wouldn’t be able to outrun the fire. He had to come up with a different solution.

He lit the ground in front of him and once a small patch had been burnt he laid down in it. He called to his team to do the same but they all thought he was crazy and carried on running for the ridge. The fire passed around Dodge, but as he had predicted due to its speed and ferocity it caught up with the other firefighters before they could reach the ridge.

So while for most of us, finding a creative solution to a problem isn’t a matter of life or death, this example shows that the obvious answer isn’t always the best solution.

To come up with more creative solutions to the problems you face, you need to be passionate and curious.

Passionate, because if you really want to find the best solution to a problem, you will keep striving to find it.

And curious so you will be able to create a wider range of associations in your mind that you can connect or relate to the problem.

So here’s a quick test to see how associative your brain is. Let’s say for instance, you own some apple orchards and you want to sell your apples. So you need a logo. Now it’s got to be apple-related, so what do you associate with ‘apple’. Forget about all the recipes you can make with apples. What objects, images, stories or brands do you associate with an apple.

Before you carry on scrolling and see what I came up with, have a think for yourself and make your list of associations.

So have you made your list?

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Here’s my list

  1. Rene Magritte painting — The Son Of Man

  2. William Tell

  3. Adam and Eve

  4. An apple a day keeps the doctor away

  5. Isaac Newton

  6. New York — The big apple

  7. Beatles logo

  8. Bobbing for apples

  9. Apple computers

  10. Apple for the teacher

  11. Snow White

So how did you get on?

I made this initial list for a talk I was going to give on creativity. But two of the associations in the picture I didn’t think of initially. Amazingly, on the first trawl through my brain banks I didn’t think of ‘Adam and Eve’. It’s such an iconic association with an apple but for whatever reason, I didn’t think it. The other one I added later was the Rene Magritte picture of the bowler-hatted man with an apple in front of his face. This is not as obvious and only came to me when my son was doing some homework on the surrealists. This could be a great logo as it is, or it could be subverted by substituting the bowler hat for a farmer’s cloth cap.

Being passionate about finding a solution to a problem is vital to keep the problem in your head. Your conscious mind wants nothing more than to have it ticked off and so it can move on to the next thing it has to do. But by keeping it on the back burner, you will jump at any new associations that you previously missed, as I did with Adam and Eve and the Magritte painting.

If you got all the apple associations I listed, that’s great. And by the way, if you’ve got any different ones, do list them in the comments section.

But if there are certain ones you didn’t think of, look at the picture again and try to think why you didn’t make the association with them.

Part of the problem is a cognitive bias that I call ‘tramlines’. Buses and trams both drive on the same roads, but trams can’t leave their tracks. To come up with solutions to problems quicker, our conscious mind forces us onto tramlines when we think about a problem. For example, If you were faced with a problem that is similar to the one you faced in the past, your mind will automatically be drawn to the solution you came up with in the past.

Now I’m sure by now you may be wondering where bagels fit in. Well, I want to use them as part of a thought experiment on you. Of course, you may get the solution straight away, which will just prove I’m a bit thick. But if you don’t, it should act as a good example of tramline thinking. And as with all tramline thinking, you’ll kick yourself because the solution is so obvious when you hear it.

So I had this little moment of bagel epiphany when I was putting my bagel in the toaster and was about to reseal the bag.

Now, if you’re not a bagel aficionado, they usually come sealed with either a white piece of sticky tape or clip like this.

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Neither are very good for resealing. The sticky tape is fiddly when trying to open and also starts to lose its stickiness. The clip is a bit fiddly to take off but is also very fiddly to put back on and it’s hard to get all the neck of the bag into it.

So how else can you keep the bagels fresh?

Rubber band? Can be too loose or if you double them up too tight and hard to take off.

Kitchen plastic clips? The twisted bagel bag is often too thick to get them to close properly.

How about just tying the end of the bag in a knot? It’s good because you don’t need anything else, but if you tie it too tight, it can be fiddly to open.

So what else could you do?

Any thoughts?

Have a think for a minute.

It’s all to do with the shape of the bagel. It’s got a hole in it. So all have to do is poke the neck of the bag and then poke it into the top bagel.

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It’s such an obvious solution, but I’d never thought of it before. And the reason for this is tramlines.

We have a problem: “This implement isn’t very good at sealing the packet, what else could we use to seal the packet?”

So we’re immediately thinking about implements to seal the pack, ruling out sealing it without an implement. We have an cognitive bias towards using an implement to solve the problem. Even when we move away from other implements and think of tying a knot in the bag it’s still about sealing the bag.

So how do we help ourselves to stop thinking along these tramlines when we are faced with a problem?

Well, the language you use is very important. If you say, “What’s the best way to seal this bag of bagels?” the word ‘seal’ immediately makes us start thinking about items that can be used to seal the bag. So that’s why, if you scroll back, you’ll see that I framed the question in it’s simplest form “What’s the best way of keeping the bagels fresh.”

Take this classic puzzle. It’s called the ‘9 Dot Puzzle’ and the challenge is to join all the dots using four straight lines. If you don’t know the answer spend a minute trying it.

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Give up yet?

The solution will seem obvious once you see it.


Here it is:

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It was popularized by management consultants in the 1970s and is reportedly where the phrase ‘think outside the box’ comes from.

There are a couple of cognitive biases going on here. Visually we see the dots making the shape of the square, so our minds push us towards finding the solution within the square. The other bias is the language used. I talked about ‘joining’ the dots, which naturally leads us towards making a line from one dot to another. If I used the word ‘connect’ or ‘link’, I think it would create the same issue. If I’d used a word like ‘dissect’ for instance, it would be a lot easier to solve.

So whether you’re trying to solve a problem yourself or setting a brief for someone else to solve, the language you use is very important. Try to boil the problem down to it’s most basic and try to use language that creates a minimal amount of bias.

With any problem or project, everyone wants to rush off and solve it. But time spent finding the best way to frame the problem will mean you or your team are much more likely to come up with interesting solutions.



How to Get Five Great Ideas For Blogs In Ten Minutes

Go from blog zero to blog hero in your coffee break

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Do you find it hard finding subjects to write about?

Well don’t worry, you’re not alone. It’s no surprise that the most often asked question to authors at book festivals is, “Where do you get your ideas from?”

So I’m going to share with you a very simple technique for generating ideas. It only takes ten minutes and requires no thinking or preparation beforehand.

But first I want to give you a bit of background about why it’s hard to come up with ideas and why this is such a good technique.

The first problem is, when you sit down and feel like you can’t think of anything, you are actually thinking of something. You’re thinking, “what would people be interested in?” or “What would be a good subject for a blog?” By doing this, your putting pressure on yourself. So this is the first rule of having good ideas. Don’t try to have good ideas.

Also, you only know if an idea is any good if you’ve got something to compare it to. As Linus Pauling the Nobel Prize winning chemist said, “the best way to get good ideas is to have lots of ideas and then throw away the bad ones.”

And don’t feel you have to be a great writer either. You don’t have to write beautifully, you just have to have a good idea that people are interested in finding out more about.  Dan Brown’s The Da Vinci Code has been criticised for being really badly written but it’s sold 80 million copies. Why? Because people want to find out what happens. They don’t care about the quality of the writing.

It’s the same with a blog. If you’ve got an interesting story about your product or service people will want to read it. The hard part is getting these ideas out of your head and onto paper.

The trick is to bypass your critical, conscious mind and write without thinking. And to do this, you need to focus on quantity over quality. Your job is just to churn out ideas and not worry about whether they are good or not. The irony is, the less you worry about quality, the better the ideas will be.

I have run workshops where people have worked on a problem and written all their ideas on a wall until they couldn’t think of anything else. I then said they had five minutes and had to think of five more ideas. It didn’t matter how stupid they were, they just had to be five relevant ideas.

By taking away the pressure of trying to think of ‘good’ ideas, they all managed to come up with another five ideas. And you know what, the best ideas on the wall were from all those last five minutes.

You know your subject matter inside-out, all you need to do is bypass your inner critic to tap into that knowledge.

So, get ten post-it notes, a pen and give yourself ten minutes to come up with ten ideas. Why not try setting your timer for five minutes, so you know when you’re half way through. The more pressure and so the less time you have to think, the better.

When you’ve finished, it’s time to be critical and judge the ideas. And I guarantee you, there will be at least five ideas there that will make good blogs.

On your marks, get set…go!

The Done List

The trouble with to-lists we don’t always complete them.  We do half the list and then the rest gets transferred to the next day’s list. 

A long to-do list means we’ve got a lot to do it doesn’t mean we do a lot.

At the end of each day, why not think about what you’ve achieved that day rather than what you’ve got to do tomorrow.

That’s why you need a ‘Done’ list.

The to-do list is about goals, Done Lists are about achievements.

Here’s my idea: buy a new diary, and at the end of every day write in it what you’ve achieved.

The important thing to remember is, this is just for you. You make the rules on what is worthy of going on your Done List. It could be business or personal, or it could be both. It could be winning a major piece of business, it could be spending an hour’s quality time with your child or it could just be finding some time to read a book.

What matters is; taking time at the end of every day to think about what has brought you satisfaction, then make a note of it.

At the end of the week or month or year, you can look back at your Done List diary and see what you’ve achieved.

They say ‘history will be the judge’. Now your history will be there for you to judge.

You can't unleash creativity

Imagine you’re in your own brain and you suddenly find a hidden door. You open that door and it leads to a dark, dusty corridor. You brush away the cobwebs and come to a rickety staircase leading to a little attic room. As you make your way slowly up the creaking staircase you can see golden light coming from underneath the attic door. You hear a child’s laughter coming from the room. You get to the top step and excitedly turn the door handle and……

So many books, blogs and articles talk about ‘finding your inner child’ or ‘unleashing you creativity’, as if there’s some secret ‘creative’ compartment in your brain waiting to be discovered.

It’s both wrong and dangerous. When people go looking for this source of creativity and can’t find it, they think they weren’t blessed with the gift of being creative.

A creative mind is made by being open and curious as well as being prepared to put in the hard work to find an answer to whatever problem you’re trying to solve.

Of course, there is a secret compartment that makes us creative, but it’s an area none of us can access: our unconscious mind.  All we can do is feed it and wait for it to offer us its gems of wisdom.

You don’t unleash your creativity you create the conditions for creativity to happen.

There is no 'I' in team, but there is in brainstorm.

The brainstorm hasn’t really changed since it was first introduced in the 1950s. A group of people get together to find a solution to a problem. They say whatever they want, however silly it may seem and any analytical judgement is reserved for later.

But recently there has been growing criticism of the brainstorm as a method for coming up with fresh and innovative ideas.

The problem is with the way brainstorms are used. They should only ever be part of the creative process. People spouting off the first thing that comes into their head, can reveal how imaginative they are, but it doesn’t show creativity.

All really great creative ideas require the involvement of the unconscious and a group can’t think unconsciously. This is where the ‘I’ in brainstorm comes in.

The brainstorm needs an individual element. One way of getting this is to have fewer people involved and longer brainstorms.

A perfect example is the writing/creative team. Television scriptwriters often work in teams of two, so do advertising creatives.

They’ll sit together all day trying to think of a great idea.  Of course, they won’t be coming up with ideas all the time. But that’s what many people don’t realise; it’s those parts of the day when they get stuck and start to chat about rubbish or make endless cups of tea, that are important parts of the creative process. That’s when your unconscious is getting to work on the problem.

I would split the creative process into five stages:

1.     Information

2.     Imagination

3.     Incubation

4.     Illumination

5.     Implementation

Stages 3 and 4 are the unconscious stages of the creative process and can only ever come out of one person’s head. But brainstorms can be of great value for the other stages.

Here’s how they can be used to great effect:

1.     Information: To get great ideas don’t think about the solution, think about the problem. Everyone can bring as much information as they can regarding the problem. Pooling this information will make everyone’s ideas stronger. Give people time to think about the problem individually before getting back together as a group.

2.     Imagination: Let people come up with as many ideas as they can without judging them. Now, this is how the majority of brainstorms are used now. But the whole point of this stage is to feed the various individuals’ unconscious minds. Those crazy ideas should never be expected to be the solution. They’re just fodder for your unconscious to do its stuff.

5.     Implementation: This is the final stage, when someone’s had a great idea, but it needs knocking into shape. This is when a supportive group can nurture the idea and make it as strong as it can be.

For better ideas, always make sure there's an ‘I’ in your brainstorm.